Following a few very challenging months, with recent lifting of restrictions we are now seeing a lot of us returning back to “normal” life, albeit with many changes and ongoing concerns for our businesses and staff. If you need any assistance getting your team’s IT transferred back to the office or you are looking at different ways of doing things - remember we are here to help - call us or email support@techtree.com.au and we can discuss what your business needs.
If you need any additional hardware we are seeing supplies are returning back to normal in most cases. Give us a call or email with any requirements and we can supply a quote.
To keep up to date with what’s happening in the IT world on a regular basis make sure you are following us on LinkedIn and Twitter.
Update on our team:Techtree takes pride having staff certified in their job roles to be able to provide our clients with the best level of service across their Modern Workplace.
EMMA HOGAN - has recently achieved certification in Microsoft 365 Fundamentals which is the first step in Emma becoming a Certified Enterprise Administrator. Emma has now been onboard with Techtree for six months. Check out her LinkedIn here.
ALEX FINDLAY - has been with us for over two year’s and has recently become certified in Microsoft Azure Fundamentals which is the first step in Alex becoming a Certified Azure Administrator - check out Alex’s LinkedIn here.
Windows 2004 update: Windows has released their latest update recently - Windows 10 version 2004. Please read the following to ensure your computer is up to date. If you want to know more about what is new in this version click here.
Note: that whilst this update has been released you might not see it straight away in your environment as Microsoft are pushing this out in a phased approach. If you see a message telling you that your computer is not yet ready for the update you will need to wait until it has been released to your computer.
Desktops: Please remember to shutdown/restart your PC when you leave the office this week in order for all patches to be applied. If you are doing updates manually yourself note that this will take about 40 minutes to 1 hour but you can continue working whilst this is happening in the background. You will need to restart before the updates are applied. The steps to complete this can be found here.
Laptops: the automatic installation of the updates generally happens outside of business hours so if you are a laptop user then you will need to leave your laptop on and plugged into a power source overnight or you can also manually install your update by following steps that can be found here. The update will take about 40 minutes to 1 hour but you can continue working whilst this is happening in the background. You will need to restart before the updates are applied.
Please note that this means if you are still on Windows 10 version 1803 you are no longer supported for critical updates and patches from Microsoft. However, for those of you that are covered over a Microsoft 365 enterprise licence, extended support is available until November 2020.
Apple users: for Mac users, Have you upgraded to Mac OS - Catalina? The latest version is 10.15.4. Click here if you need some help.
For Mac users on Mojave, latest version of Mac OS Mojave is 10.14.6. Not sure how to update? Click your Apple logo in the top left corner, go to ‘About This Mac’, and if your version is not at 10.14.6, click ‘Software Update’ and go from there!
For iPhone users, the latest version of iOS is now 13.5.1 which carries various new features and better security. For iPad users the latest version of iPadOS is 13.5.1 The latest version of tvOS is 13.4.6.
For those of you that we manage the Apple environment through your MDM, these updates should have already automatically downloaded and patches applied.
All other Apple update information can be found here. As always, it is important to update your operating systems to ensure your devices are working their best!
For Everyday General Support, please email support@techtree.com.au, and include as much detail as possible. With this information, our Support Team can assess the level of support needed, i.e. over the phone, remote access or onsite, and an estimated timeframe for resolution can be given. We will endeavour to respond these emails within 1 business day.
For Urgent Support, please call us directly on 08 6161 7113. Again, the more information we have, the quicker your query will be resolved. We will endeavour to assess these calls within 4 working hours.
If you have an issue After Hours where the matter is Business Critical, please contact Derek Stewart directly on 0412 000 063. Please note, if the matter is not urgent, additional charges may apply.
For Accounts queries, please email accounts@techtree.com.au. All queries will be answered within 2 business days.
Have you had a chance to take a look at our website recently? We have updated our services, and added in our website portfolio and giving back pages! Take a look at some of the websites we have built, and learn a bit about what we do to give back - working with ONSITE Workplace Learning Program, as well as the our secondhand, refurbished IT store, that helps keep e-waste out of landfill and looks after the environment, whybuyitnew.
As always, feel free to contact us at the office on 08 6161 7113 or email the team at support@techtree.com.au for any assistance with your queries.