It has been a very interesting few weeks for us all and now that things are starting to move back to some sort of normality returning to work and kids back to school we are all facing new challenges with our businesses. If you need any assistance at all with getting back up and running in your office or continuing with working from home give us a call or email support@techtree.com.au.
If you need any additional hardware we are seeing supplies and delivery times are returning back to normal in most cases. Give us a call or email with any requirements and we can supply a quote.
To keep up to date with what’s happening in the IT world on a regular basis make sure you are following us on LinkedIn and Twitter.
It is very important to ensure your laptops and PCs are being updated which may not be happening automatically whilst working from home. All users should be on the latest Windows 10 update (1909) so this month you will just see your latest monthly Microsoft Security Patches. If you are working in the office PCs should automatically download and apply their patches over the next few days. Please remember to shutdown/restart your PC when you leave the office this week in order for all patches to be applied. For home computers or laptops please ensure a full shutdown and restart.
Allow yourself at least 10 – 15 minutes to fully shutdown and restart your system. This ensures patches are applied, this can also address (and solve) some problems you may be having with your system. You can also manually check by following steps that can be found here.
Apple users: for Mac users, Have you upgraded to Mac OS - Catalina? The latest version is 10.15.4. Click here if you need some help.
For Mac users on Mojave, latest version of Mac OS Mojave is 10.14.6. Not sure how to update? Click your Apple logo in the top left corner, go to ‘About This Mac’, and if your version is not at 10.14.6, click ‘Software Update’ and go from there!
For iPhone users, the latest version of iOS is now 13.4.1 which carries various new features and better security. For iPad users the latest version of iPadOS is 13.4.1 The latest version of tvOS is 13.4.
For those of you that we manage the Apple environment through your MDM, these updates should have already automatically downloaded and patches applied.
All other Apple update information can be found here. As always, it is important to update your operating systems to ensure your devices are working their best!
Microsoft are renaming: Last week Microsoft announced that they are making some changes to the names of their 365 offerings. The new product names go into effect on 21 April 20. This is a change to the product name only, and there are no pricing or feature changes at this time.
Office 365 Business Essentials will become Microsoft 365 Business Basic.
Office 365 Business Premium will become Microsoft 365 Business Standard.
Microsoft 365 Business will become Microsoft 365 Business Premium.
Office 365 Business and Office 365 ProPlus will both become Microsoft 365 Apps.
For more information click this link to the Microsoft site.
Windows 10 version 2004 update: Microsoft will be releasing their next major update this month. Click this link if you would like a sneak peak at what changes you can expect to see.
For users of MyGov Auskey: From the end of March you won't be able to use AUSkey, it’s being replaced because it hasn’t kept up with modern technology. Click here to find out more and what steps you need to take to ensure you can still meet your tax deadlines.
For Everyday General Support, please email support@techtree.com.au, and include as much detail as possible. With this information, our Support Team can assess the level of support needed, i.e. over the phone, remote access or onsite, and an estimated timeframe for resolution can be given. We will endeavour to respond these emails within 1 business day.
For Urgent Support, please call us directly on 08 6161 7113. Again, the more information we have, the quicker your query will be resolved. We will endeavour to assess these calls within 4 working hours.
If you have an issue After Hours where the matter is Business Critical, please contact Derek Stewart directly on 0412 000 063. Please note, if the matter is not urgent, additional charges may apply.
For Accounts queries, please email accounts@techtree.com.au. All queries will be answered within 2 business days.
Have you had a chance to take a look at our website recently? We have updated our services, and added in our website portfolio and giving back pages! Take a look at some of the websites we have built, and learn a bit about what we do to give back - working with ONSITE Workplace Learning Program, as well as the our secondhand, refurbished IT store, that helps keep e-waste out of landfill and looks after the environment, whybuyitnew.
As always, feel free to contact us at the office on 08 6161 7113 or email the team at support@techtree.com.au for any assistance with your queries.